Refund and Return Policy – Fitbiozen

At Fitbiozen, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. Below is our refund and return policy, which adheres to the guidelines of ClickBank, Digistore, BuyGoods. This policy applies to all natural products sold through our platform.

Overview

Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

Fitbiozen acts as an intermediary between customers and suppliers. While the delivery is handled by our suppliers, we take full responsibility for ensuring that any issues related to returns and refunds are resolved efficiently.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unopened, and in the same condition as when received.
• The item must be in its original packaging.

Non-Returnable Items:

• Perishable goods such as food or beverages.
• Downloadable digital products.
• Gift cards.
• Intimate, sanitary, or personal care items.
• Hazardous materials or flammable liquids/gases.

Process for Returns

To initiate a return:

1. Contact us at [email protected] with proof of purchase (order number, receipt, or confirmation email).
2. We will guide you on how to return the item to the supplier’s designated address.
3. Do not send the item back to Fitbiozen or directly to the supplier without authorization.

Refund Policy

Once the returned item is received and inspected by the supplier, we will notify you via email regarding the approval or rejection of your refund.

If approved:

• The refund will be processed, and the amount will be credited back to your original method of payment within 7–14 business days.

Partial Refunds may apply if:

• The item shows obvious signs of use or is not in its original condition.
• The item is returned after 30 days but within a reasonable extension period (discretionary).

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account or credit card statement again.
2. Contact your credit card company, as refunds may take time to post.
3. Reach out to your bank for additional processing time.
4. If the issue persists, contact us at [email protected].

Sale Items

Only regular-priced items are eligible for a refund. Sale or promotional items cannot be refunded unless defective.

Exchanges

We only replace items if they are defective or damaged. To request an exchange:

1. Contact us at [email protected].
2. Send the item to the designated address provided during the return process.

Shipping Returns

Customers are responsible for covering the cost of shipping for returns, unless the item is defective or incorrect. Shipping costs are non-refundable.

To ensure the safe return of your item:

• Use a trackable shipping service or purchase shipping insurance.
• Fitbiozen does not guarantee receipt of returned items without tracking.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of the return. If the item was not marked as a gift, the refund will be issued to the original purchaser.

Affiliate-Specific Guidelines

Since Fitbiozen operates as an affiliate under ClickBank, Digistore, BuyGoods, the following conditions apply:

1. All refunds and returns must comply with the terms set by these platforms.
2. Fitbiozen acts as the first point of contact for all issues and ensures timely communication with suppliers and platforms.
3. Any additional requirements from these platforms will be communicated to you during the refund or return process.

Need Help?

For questions or support regarding refunds and returns, please contact us at [email protected].

Thank you for choosing Fitbiozen – your partner in health and wellness!